Delivery & Returns

YOUR TIMNA WOOLLARD ARTIST ORDER 

Please find information below with regards to your order, delivery and our returns policy. Anything that is not answered or that you need further information on, please get in touch.

We aim to dispatch your order as soon as possible but please note items will ship at varying times dependent on whether they are products held in stock or print to order, custom, or bespoke commissions. 

Regarding made to order & bespoke commissions, on occasion, lead times may be extended due to volume of orders or holidays. For products that are made to order, we will inform you individually of the current lead times, in the item details.

You will receive a shipment confirmation email with the shipping tracking number when the order has been dispatched.

PRINT TO ORDER:

Free Worldwide Delivery 

We aim to send prints within 3-5 working days. 

UK - Free Shipping, estimated delivary 7 working days

Europe - Free Shipping, estimated delivary 10 working days 

For more information on delivary times outside of the UK please contact us directly.

DELIVERY ADDRESS

Please ensure that you provide us with the correct delivery address. It is the responsibility of the customer to supply all the appropriate contact details for our third party contracts to use to enable them to deliver your parcel to the correct address. For any parcels that do not reach their intended destination due to incorrect information being given, all charges incurred to rectify the correct delivery or loss of, will be the responsibility of the customer.

ITEM DESCRIPTIONS

Please note that every care has been taken to describe items and to ensure they are represented accurately in the Timna Woollard Artist Website photographs and copy prior to your order. In some cases slight variations to the colours may occur. 

INTERNATIONAL SHIPMENTS – IMPORT DUTIES & TAX

Final delivery costs may be subject to additional charges such as import duties. Customers are recommended to contact their local authorities if purchasing from outside the UK to confirm what tax and duty may be applicable.

Regarding all US deliveries, as of the 3rd April 2025, following the US government announcement on tariffs, exports from the UK will be charged a 10% tariff on top of standard duties and taxes payable on entry. 

Please be sure to check the product details on the items you have purchased as there may be lead times specified on the product page. We will do our best to improve lead times where possible.

RETURNS POLICY

Please note product specific details below.

PRINT TO ORDER:

These are print to order and therefore non-refundable. 

We do not accept returns unless the product is a) damaged in transit before you receive them or b) if the product is faulty.

COMMISSIONED ART:

All Timna Woollard Artist made-to-order commissioned products are non-returnable. We do not accept returns unless the product is a) damaged in transit before you receive them or b) if the product is faulty.

All goods are dispatched suitably packaged for transit purposes only. You should inspect the goods upon delivery and check that no items are damaged. If goods are damaged you should sign for as such upon delivery and contact us within 24 hours of delivery including photographic evidence of the damage. We do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage.

You must check the product for faults before installation. Should you believe that your item is faulty you must notify us within 24 hours of delivery, including photographic evidence.

Returns labels are provided and the return of goods is at the customer's own expense. 

Items should be returned within 14 days of receipt, If the item returned meets our return terms, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed, excluding the initial shipping cost.